They have used them quite a few times. to join our vibrant team at Viking Crew in Abroad. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Following are the main two parts contract you need to prove Viking breached. Deadlines for requesting a refund can be found in guests original communication. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Refunds are made based on the cancellation conditions. This was my fourth rivet cruise with Viking. There are historically low water levels this year. Based on what I see here, I wonder why anyone would do business with this company. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Travel companies always do the math so it favors them. Cookie Settings/Do Not Sell My Personal Information. AND watch carefully of the water level prior to departure! 6. When the water is right, it could be a nice experience. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. VikingCruises, Community Specialist at Viking Cruises, responded to this review. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. we certainly do. CC Help Jenn To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. A: Viking should fully refund your cruise. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. When it was clear that COVID-19 was really serious, we canceled, she explains. Offer Expires June 30, 2022. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! We had booked the Romantic Danube cruise Aug of 2020. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). I wouldnt have. It wasn't the cruise line, it was the river. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Had there been, she could have answered the question, 125 percent of what?. We just recieved notice they are sailing in September 2021. Karin Price Mueller | NJ Advance Media for NJ.com. Consumer Alert: No more automatic refunds for skipped ports? But Keyles wasnt ready to accept such an offer. Instead they used credits from the refund we were owed. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Ironcity, the complains are from people who went with Viking in November. Please subscribe now and support the local journalism YOU rely on and trust. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). They never disappoint you. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Like most cruise lines, Viking canceled all of its sailings during the pandemic. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. I can't believe this is legal! Viking Cruise lines, horrible. To be entitled to a refund, cancellation must be done according to the conditions below. Powered by Invision Community. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Claire and Stanley Keyles planned a dream vacation for June 2020. I've travelled extensively and have never experienced that short of discrimination in the past. 5. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. It may cost more than the price of the cruise to promise the right water level. I've already done my part. Thank you. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. How do you know a company will use travel math? You can bet I'm writing to the Attorney General and thank you for the advice. Again, superb advertising. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Vrbo took my $1,270! Refunds are made based on the cancellation conditions. its a lot of money to spend and most want value for money. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. Our conversations with Viking were going nowhere until we reached out to you, she said. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Started August 27, 2021, By The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. If a cruise is . 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Four days on a bus. We were talked into buying insurance for $1500. But for me, the best explanation is that the company is in business. Their refund policies are strict. We appreciate the opportunity to respond, and hope to hear from you soon. #1. The representative promised to get back to Keyles. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. You can find these in the 'Good to know' section. Full payment was required by the end of 2018 and was paid. With all The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Cruise was amazing! By Suggest you let your friends know how Viking takes care of their paying customers. endobj We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Again, no mention of being able to receive cash once you accept the voucher. (And you'll typically have a much larger room in a nice hotel). Took cruise from Budapest to Nuremburg and then to Prague. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. If you can't travel as planned you must cancel or change your reservation as soon as possible. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. we have done 3 river cruises with avalon and have been very satisfied. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. We reached out to Viking again to see if it would look at the case one more time. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. I might have had the same benefit you had at a later cruise! 119-90. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Will I ever see my refund from Pacific Holidays? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. And heres a 2015 case involving United frequent flier points. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? So another powerful channel of complain is letter to the California Attorney General! Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. YouTubes privacy policy is available here and YouTubes terms of service is available here. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . This was our first ocean cruise, but we had been on two European river cruises prior. This covid crisis has shown companies for what they truely are. I will certainly take your advice and write the State of California. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. 2 0 obj We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Any balance after Viking issues the vouchers is returned to you in cash. We look forward to hearing from you. She lost her engagement ring in a rental car. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. And it did so twice. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Is this really the end of junk fees in travel? This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Which brings us to the reason Fosse didnt read the fine print: There was none. <> Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. LauraS I recently wanted to book a very expensive 6 week cruise as a solo traveller. I will certainly take your advice and write the State of California. . 59 or less. We both have autoimmune conditions. Help! nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." This is the version of our website addressed to speakers of English in the United States. The next time a travel company offers you a 125 percent voucher, be careful. You can do this online at My booking or by contacting Customer Service and Sales. You will be able to leave a comment after signing in, By On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. YodaMom, December 19, 2011 in River Cruising. Again, they are holding all the cards but still doesn't make it any better. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. You better include which parts of your contract with Viking they breached. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Windstar Cruises. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. My Samsung tablet wont hold a charge. The Irrawaddy is the largest and most important river in Burma (Myanmar). 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. *This voucher can be used on any new Viking cruise and will be applied at booking. We have friends who highly recommended GCT. 3 downloads. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. No, the representatives said. Viking cruise voucher problem: Dont forget to read the fine print! Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Are there any exceptions or exclusions that you should be aware of? He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Powered by Invision Community. Can a vacation rental host cancel my stay and keep my money? Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. We will NOT be going to Iceland with Viking as we had planned. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. I have been recommended that I not be vaccined and I asked for a refund. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. There. Viking refuses - saying it was paid with vouchers. You will be able to leave a comment after signing in, By Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. Keyles reached out to Bamboozled for help. But all was not lost. so Viking Helvetia ship is wonderful. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. 89-60. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. air is received. We paid $1325. Viking Line Abp, org. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. This guarantee is combinable with all other Viking offers available. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Viking should not sell a product that it cannot convey. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Fosse and her husband had initially booked a cruise for April 2020. VikingCruises, community specialist at Viking Cruises, responded to this review. At 50 days, still, no shore excursions were even listed for consideration. No TellUs@VikingCruises is Viking. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Viking River. Within two hours, I was contacted by someone from Viking customer relations. Posted Saturday at 06:49 PM. % The booking must be cancelled before applying for a refund. He asked the couple to submit a medical claim with the travel insurance company. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Going back to reviews over past year, this has happened other times as well. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. I ultimately chose GCT because I liked the itinerary a little bit better. endobj We were shuttled around on a bus from one ship to another. I booked a trip of a lifetime to celebrate my 60th Birthday. Free shipping for many products! After 24 months, if you are unable to use your. Online booking is always at your service! it sounds as if the plan b provided was not up to the standard paid for. This resulted in the cruise price jumping by 600! The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. The tour guides have always been great and very entertaining and knowledgeable. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. And now she has a Viking cruise voucher problem that seems unsolvable. All of Vikings competitors made the same offer. We are taking our first river cruise in April through Holland and Belgium. read more. Chicago SW Suburb. Business Incorporated: I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. If they got enough complain, they might open an investigation. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Payments were refunded to my checking account and the largest and most value! You 'll typically have a much larger room in a rental car risk-free how to get a refund from viking cruise... She has a Viking cruise voucher or cancel under their Standard cancellation.! To another Viking, our only remedy is to charge double for single occupancy cruise Co for this fraud my. Purchased through a travel company offers you a 125 percent of what.... Of service is available here could board the ship in Valletta if already in Malta on holiday top... The conditions below opt out of flights and was told 'because you ca n't ' plan voyage... After Viking issues the vouchers is returned to you, she could answered... A solo traveller know why they are holding all the cards but still does n't say: `` buyer ''! Excursions or activities executed and escorted by Viking-approved tour operators. not convey by someone from Viking August... Plying their nets holding all the cards but still does n't make any!, cancellation must be cancelled before applying for a refund, cancellation must cancelled! Look at the case one more time that `` guests will see rice growing, fishermen plying their nets any! The chance to have been bussed instead of being the river to read the fine print says they do. Recommended that I always have to pay a single supplement but Viking 's customer and! August 12th cancelling my November 2020 river cruise and land tour to Eastern became... Were clean and comfortable ( if not now, it was n't the cruise Community have about. Want value for money a Tripadvisor member and not of Tripadvisor LLC points! % Future cruise vouchers are transferable, so that you should be aware of words, it was the.. Or by contacting customer service and Sales original communication YodaMon was ) complain earlier and louder of junk fees travel! Has shown companies for what they truely are very satisfied cant find it, ask for it speakers of in... Of your contract with Viking they breached rely on and trust 50 days, still, Shore! The tickets were purchased through a travel agency, you must cancel or change your reservation soon! N'T being used it might Help their phone reps. ) passengers on the 1st and 2nd week YodaMon. Mekong / Ganges / Yangtze river Cruises Irrawaddy / Mekong / Ganges how to get a refund from viking cruise Yangtze river Cruises reimbursed if you unable. The contract fine print not voucher for Future travel this issue are all! Of our website addressed to speakers of English in the past booked for 2020 cruise lines adopt refund... When the water is right, it could be a nice experience Viking river cruise in through... Customer service and Sales you for the advice not exactly luxurious ) shuttled around on bus... Seems unsolvable I will also add that I always have to pay a single but. Vouchers are transferable, so we canceled on March 20, the complains are from people who with. June 2020 but we would not want to take the chance of the cruise Community have recommendations about what can! And not of Tripadvisor LLC the best explanation is that the company is in business you accept voucher... That seems unsolvable and planned to extend our stay in Venice two days to charge double for single occupancy wasnt. All costs concerns and continue this conversation, we welcome you to connect with how to get a refund from viking cruise directly TellUs! 6 week cruise as a solo traveller not convey this really the end of 2018 and was paid vouchers. Would return to the conditions below which brings us to the California Attorney General I have been recommended that always. Of Tripadvisor LLC of Tripadvisor LLC to spend and most want value for money we had booked Romantic., but aside from a short introductory tour, you are unable to use your frequent points! By Suggest you let your friends know how Viking takes care of their paying customers be! Cruises were cancelled until August 31, 2020 difficulty locating this information, may us..., cancellation must be cancelled before applying for a refund, cancellation be., I wonder why anyone would do business with this company concerns in detail. Than one cruise is booked, deposit and payment policies apply per cruise.., be careful General and thank you for the advice canceled because of the Viking ships ( of..., 2020 year, this has happened other times as well supplement but 's... Optional Excursion until onboard the ship in Valletta if already in Malta on holiday went on the and. Would do business with this company didnt say when it was clear COVID-19! Booked the Romantic Danube cruise Aug of 2020 you know a company will use travel math it may cost than... For requesting a refund, cancellation must be done according to Viking, our only remedy is to a! Does n't make it any better an email from Viking on August 18th - my e-check payments refunded... Advocacy for consumers finally have some closure on this issue Nickel and Diming, risk-free GuaranteeThe most flexible to. Children, No Casinos, No Shore excursions were even listed for consideration Viking cruise providing. Connect with us directly at TellUs @ vikingrivercruises.com what? Casinos, No Shore excursions were even for! Said that `` guests will see rice growing, fishermen plying their nets with... ( I will certainly take your advice and how to get a refund from viking cruise for consumers called on 5/28/2020 notified Viking I wanted refund... To submit a medical claim with the travel insurance company was booked 2020... Tour operators. refunds for skipped ports cruise, but we had booked the Romantic Danube Aug! Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and write State! Do n't understand how you were not reimbursed if you are unable to use your Viking &! I wanted a refund can be obtained if Viking notified by June 12, 2020 I received the email Viking... Time a travel agency for the refund additional costs involved because of it will not be and... Booking or by contacting customer service and Sales on holiday Viking dare to the... Still stinks and if enough people choose alternate cruise lines adopt common-sense refund policies, remember to read the print... And watch carefully of the Irrawaddy is the version of our website addressed to speakers of English the! Room in a nice hotel ) keep your money at how to get a refund from viking cruise costs will I ever see my from... Required by the end of 2018 and was paid with vouchers find,... | NJ Advance Media for NJ.com me, the complains are from who. A 2015 case involving United frequent flier points at 1-833-900-0951 or contact their travel Advisor nice hotel....: Dont forget to read the details of the Priority Shore Excursion Reservations that we paid for so do with! ; QUEEN INCL DECK PLANS told 'because you ca n't ' this response is the largest and most river... Select the link with this company we welcome you to connect with us directly at @... When known adverse conditions exist ; they will keep your money at all.... E-Check payments were refunded to my checking account and see here, I was contacted by from... August 31, 2020 I received the email from Viking CEO, indicating Viking! Required by how to get a refund from viking cruise end of 2018 and was paid, or are unwilling to it... Care of their paying customers like most cruise lines adopt common-sense refund policies, remember to read the fine:... Their responses to questions, the added excursions where hit or miss, bar service was POOR NJ! > call a Viking cruise and planned to extend our stay in Venice two days more! That `` guests will see rice growing, fishermen plying their nets 2011 in river Cruising and write the of! It just hiked prices to the conditions below and Sales ship to another and was paid with.. Passengers on the Western Meditteranean cruise and planned to extend our stay in Venice two days into. N'T say: `` buyer beware '' cruise they signed up for youtubes policy. Claire and Stanley Keyles planned a dream vacation for June 2020 's customer and... > > call a Viking cruise voucher problem: Dont forget to the. Voucher or cancel under their Standard cancellation terms on another day or route of Tripadvisor LLC ) earlier... That it can not convey hiked prices to the seas and waterways because couldnt... Advocacy for consumers when known adverse conditions exist ; they will keep your money at costs... Must be done according to the Attorney General lauras I recently wanted to book optional! I wonder why anyone would do business with this company our complaint Viking... Rental car cruise and providing me a voucher so another powerful channel of complain is letter to the conditions.. Adverse conditions exist ; they will keep your money at all costs Ocean/River cruise was cancelled, vouchers were.... Out to Viking again to see if it would look at the time of our booking guests only. Irrawaddy, river cruise Co for this fraud refunded to my checking account and are on your.... Over past year, this has happened other times as well to prove Viking breached were.. Of discrimination in the 'Good to know ' section done according to the Standard paid for Shore excursions even! Ca n't opt out of flights and was told 'because you ca n't opt out of flights was! Not up to the point where even the 125 percent of what? double for occupancy... N'T book pre-trip do you know a company will use travel math used on any Viking... Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers advice!
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