Design thinking is a structured and collaborative way for humans to better serve other humans. Create a space where everyone can have their voice heard, and where no question is a stupid question. Our career-change programs are designed to take you from beginner to pro in your tech careerwith personalized support every step of the way. In phase one, we went through some general pointers to consider when devising the workshop agenda. Note the inspiration doesnt have to be apples to apples with your current project. Heres an example of how you might run the prototyping and testing phase: Round off your Design Thinking workshop with a quick debrief. We ask the group to consider different types of cake to demonstrate the scale of our problem: a cupcake, a birthday cake and a wedding cake. For example, in one of our recent projects for a French, family-wear retailer, we had a lot of documentation to read in order to get a good understanding of the context and history of the project before running the workshops. Are they realistic? sustainability, carbon footprint), Open a new workshop calendar (ex. We therefore synthesized all of the key information on a Research Wall that we built on Miro in the form of a SWOT matrix, as well as in a comprehensive project checklist. There are different types of ground rules. Then lets go! Why? Defer Judgment: Creative spaces are judgment-free zonesthey let ideas flow so people can build from each other's great ideas. If your activity requires it, you can also designate a person in each team who will be responsible for formalizing the group's work on a computer. Plan to facilitate several short rounds of brainstorming and open discussion before a unifying statement can be arrived at. Make a note of these answers so that your workshops continue to improve steadily over time., Heres a shortlist of what to keep in mind at all times while running your Design Thinking workshop!. Before you prepare the agenda, consider the high-level objectives. A birthday cake is designed and baked for several people. Depending on where the project stands within the Design Thinking process, workshops can be used to output anything from early strategic requirements to fully-functional prototypes. How? Discover stage of the Design Thinking process, Prepare everything the team needs to succeed, Participate in all discussions and activities, Coordinate tasks and keep creative energy high, How to RUN a Design Thinking Workshop [2023 Guide], U-shaped or boardroom-style layout preferred, Clear projector or other large display(s), The User (ex. the stakes, the business objectives and your client's needs will make you not only a relevant facilitator, but a good facilitator. Theres also flexibility when it comes to the length and location of a Design Thinking Workshop. Start by welcoming everybody to the workshop and setting expectations. With Design Thinking increasing in popularity in every kind of industry, the demand for facilitators with Design Thinking knowledge and experience has soared. Creating a solid agenda will ensure your team stays focused on the challenge and energy levels stay high throughout the day.. By the end, youll be equipped to guide and support any workshop team to find the innovative solutions they need to address their user and business challenges. Once youve gathered all the information, compile it into a single document and share it with the extended team. This is where your participants will narrow down the broader design challenge (how might we improve the user experience for LoveFoundry customers?) For the purpose of your workshop, youll frame the challenge as a how might we question: How might we improve the user experience for LoveFoundry customers? And if the perfect phrasing remains elusive, its okay to leave the door open to copyedits in the future. Note that compiling the current landscape is the primary objective of the Discover stage of the Design Thinking process. Prioritize actors and scenarios: Decide whose journey (the actor) and what journey (the scenario) you'll be mapping ahead of time. Lastly in our workshop, we celebrate by selecting a final cake outcome. Time: Complex problem solving takes time. Step 2. We back our programs with a job guarantee: Follow our career advice, and youll land a job within 6 months of graduation, or youll get your money back. Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. Another common error is to focus too heavily on presentations. Summaries can be shared early in the session to quickly level-set, while raw data can be referenced during activities or decision making. Heres a list of some of our favorites. In this guide, well show you how to run an effective design thinking workshop. What is a meaningful problem statement? Most often, these are conducted in person, but you can certainly adapt and conduct a remote Design Thinking workshop. It is relatively affordable, perhaps a mid-range cost if its for a milestone birthday, or a low-cost supermarket purchase for a low-key, informal celebration. Select those that are appropriate to your group's needs. Essentially, a Design Thinking workshop seeks to create solutions to challenges facing the business. Opt for simple, everyday materials that everyone is familiar withsuch as white copy paper, colored construction paper, sticky tape, marker pens, and Post-it notes. Design Thinking looks at the customer's perspective from the start to the end of an experience. Build on the Ideas of Others Well here are our handpicked, Whether it is an internal or external client, its essential to know the project's business context. So how do you go about setting up and facilitating a Design Thinking workshop? Theyll then gather feedback from the rest of the group. Next, you need to create the optimal space for your workshop. Use some of the most effective tools and techniques to design your concepts. 14 Ground Rules for Workshops. Encourage participants to use one piece of paper per screen; this way, they wont need to start over completely if one goes slightly wrong. . Later on, youll narrow the design challenge down as part of the workshop itself. Rich user personas are the hallmark of Design Thinking, and an excellent way to articulate detailed behavioral information about whom youre designing for. This will allow them to see the benefits of the approach, and maybe it will open up other opportunities for you to use this methodology within the company. And its precisely when we have fun and when we are comfortable, that we let our creativity flourish and that the best ideas surface! Perhaps there is already a product in the prototype phase, and you use the tools from the Empathize stage to find out more from your users as they test the product. However, knowing all these tools and framework is like having a car without a driver's license. Design thinking workshop step by step guide | by Taras Bakusevych | UX Collective Write Sign up Sign In 500 Apologies, but something went wrong on our end. However, Design Thinking is perhaps most commonly used when a problem cannot be solved using traditional methods, and needs to be approached from a more creative or innovative angle. Although its quite possible to lead a solo workshop, we strongly recommend that you be two people (or a few more, depending on the size of the group and the duration of the workshop). Well finish this exercise with a selection of ideas to bring through and prototype. When the statements been written, take a moment to have a brief reflection and discussion on what everybody has learned so far. Your slides should directly reflect your workshop agenda. Why? A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. You can even recap these ideas at the start of the next day, so that your participants get started on the right foot. By keeping in mind what, why and how for each Design Thinking stage and contextualizing the topic into something relatable, we can give clarity on Design Thinking and deliver it as simply as a piece of cake. Technical tangents and These are the people your solutions must serve, and they are a constant source of inspiration. While these sources of insight are highly project specific, consider the following four areas as a starting point. Within a workshop context, facilitators typically focus on the five stages of Design Thinking to encourage collaboration, creative problem solving, and innovation from each member of the group. When a challenge is left in the hands of a singular team, creative problem solving is limited as the individuals involved are already familiar with the problem, and often due to similar backgrounds, working lives, and biases, approach the problem from the same or similar, angles., While the facilitator is essentially the organizer and host of the workshop who ensures the process is adhered to and that all members are fully engaged throughout, there are numerous other key workshop roles that ensure a smooth and effective process., Youll need a decider who can champion the solution and who has a lot at stake in the challenge, a customer expert to represent the target audience, a business expert who can represent the best interests of the business, and a prototyper who can help build a prototype of the solution. We might also wish to consider if the idea excites us, as innovative ideas should light a spark within us to have the drive and momentum to carry it through to the next stage of the process. On average, spend three hours of preparation for each hour of workshop. When designing a workshop, or series of workshops for participants- you might suggest that their empathize stage involves designing a cake for someone outside of the workshop group. I use examples of Personas, explaining that they could be based on one person, and therefore be very real, or if they use the data from several people, they can create a fictional character with whom they will empathize and keep in mind throughout the design journey. The importance of Design Thinking being user-centered can never be mentioned enough! A good workshop facilitator must know how to get the word out within the company about the beneficial effects of Design Thinking on collaboration and on a customer-centric culture. These are the mindsets. Well look at what to include in your workshop agenda in phase two of this guide a little further down. Youll find a complete workshop template alongside tips to help you engage a group new to design thinking. Fortunately, there are plenty of online tools to make your life easier when you need to facilitate a meeting and lead workshops. There's often not a whole lot of difference between outrageous and brilliant. They have a simple, one-sentence format that can be quickly created and compared. When preparing your workshop, insist that the list of participants include representatives of all the teams affected by the issue to be resolved. The benefits of Design Thinking. Design thinking is a highly iterative process, where insights from one activity often reframe the original opportunity. You find the fun and snap! Understanding how much time you have to work with is critical, and should be based on the size of your team and the scope of your project. In our design thinking for beginners guide, we explore how you can introduce design thinking by asking a group to solve the simple challenge of baking a cake. Based on the five phases of Design Thinking, a Design Thinking workshop focuses on: Empathy: Getting to grips with a real user problem and building empathy for the target users / customers. For this activity, encourage participants to sketch out their solution rather than using words. These visualizations not only help teams describe ideas, but also interpret data and make informed decisions. This statement, everyone likes chocolate, could be identified as a common assumption, and as a facilitator, you could see this as an opportunity to demonstrate that by assuming, we arent empathizing with our end-user. Display the ground rules so that they're visible to everyone. If you end up having the time to do them, they will be incredible team-building moments amongst the participants. In the second part of the ideation phase, youll get your participants to compile a series of user actions into a timeline. We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving up to thirty participants. Someone might eat a cupcake every other day. As the facilitator of a Design Thinking workshop, you are responsible for helping teams challenge assumptions, discover actionable insights, and arrive at innovative outcomes. 3. Since its debut in 1969 when Simon Herbert introduced the model in the Science of the Artificial, Design Thinking has revolutionized business models, education systems, processes of innovation, product and service design and human mindsets. get cross-functional teams working together to design a great product, How to run a Design Thinking workshop (step-by-step), conduct a remote Design Thinking workshop, Scope out the challenge and set workshop objective(s), Plan the agenda (including time slots for each activity), this list of 26 ice-breaker games and activities, the fundamentals of Design Thinking in this guide, how to define a problem statement in this guide, in this comprehensive guide to ideation in Design Thinking, 5 Game-Changing Examples of Design Thinking, How to Run a Remote Design Thinking Workshop, A Guide To User Testing In Design Thinking, What Is Human-Centered Design? Your email address will not be published. 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