I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Step two: online written assessment. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Also, it might take some time to get a reply from the airline personnel. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Personally I think its been a waste of time. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Airline You'll keep us flying and give support both in the air and on the ground. Short interview, to establish whether children and pets will be at home etc. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Non ho ancora fatto il secondo step. 3. A role play and an interview. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Non ho ancora fatto il secondo step. Applied on the 11th of February. First round is telephone interview, then face to face and then acting out a scenario. The process took 1 week. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Press 1 if you need to ask a query related to a website or mobile app. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. los inconvenientes que esto te pueda causar. Very standard and typical . Applied on the 11th of February. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Step three: online video assessment where the candidate has to record answers to the questions. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Cheers to 20 years, and many more to come. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Step four: face to face interview. Every process has own aim to demonsrate my skills. Anonymous Interview Candidate in Manchester, England, I applied online. Youll keep us flying and give support both in the air and on the ground. glasgow, glasgow. How do I set up a search agent alert? The process took 5 days. om ons te informeren over dit probleem. Followed by a video interview. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. para informarnos de que tienes problemas. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Contact us by phone. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. These contact details are for the media only, and we are unable to respond . A presentation to start. verdade. The scenario would be how you would handle a customer call. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Thorough but very friendly. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Ans - I would love to deal with customers. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. message, contactez-nous l'adresse This customer service rep interview question is your opportunity to show off your customer care skills. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. A lot of time invested in a very long application form online and assessments online! I applied online. Si vous continuez voir ce Describe a time when you provided high-quality customer service. Jet2.com was named the - by UK travel agents for the tenth time. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Jet 2 Holidays recruitment team has been very professional. I thought I had done very well in all of these however I was unsuccessful. The roleplay was fairly easy and the interviewers were very nice. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Well done everybody. The process took 2 weeks. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Step one: submitting application. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Reviewed March 17, 2022. A role play and an interview. Reasons why Jet2 was chosen as a career. View All. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Thorough but very friendly. Tra due giorni far il secondo step. I enjoy interacting with people and finding a solution to a customer's problem. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Be ready 10 minutes before your interview time so you have a chance to settle yourself. . From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. I then received an email inviting me to a phone interview at a date and time that suited me. ein Mensch und keine Maschine sind. Anonymous Interview Candidate in Leeds, England, I applied online. Your IP: to let us know you're having trouble. This lasted 10 minutes and I was asked two competency questions. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Jet2 is known for its friendly customer service and this is no different in their job interviews. Once you reach there, you can find all solutions to your queries. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Tell us about a time you delivered exceptional customer service. They didnt even ask what experience I have. How do I speak to someone at Manchester Airport? I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. And not to forget a pair of free return flights for those sharing their birthday with us Sell the benefits of your favorite holiday destination. They didnt even ask what experience I have. Birthday cake Online application Step one: submitting application. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The assessment day consisted of: a presentation about the company. Performance & security by Cloudflare. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. The process took 1 week. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Extremely helpful assistant. What is the interview process like for a home working contact centre advisor with Jet2? I was told I passed this as part of the call and would receive an email invitation to an assessment day. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. 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In Witney: 22,300 celebrated 20 years of flying with a fabulous event at the Airport where it all,!
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