Email us with the subject header as PIN NUMBER2. Bought a test, paid 26 for it to arrive quickly. Don't order from them if you can. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. They do not answer phone calls or return emails. Your experience matters. No response to multiple emails or calls at number listed. 3. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. My husband and I needed Day 2 tests for our return to the UK. I'm livid. Find out how we combat fake reviews. Information on how to return your PCR swab sample will be in the box. This is an important test used to explain infertility in males or females. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. 2023 Trustpilot, Inc. All rights reserved. Today is my day 3 in the UK, and the kits are yet to arrive my address. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. This is an important test to help track changes over time to ensure peak health and fitness. Avoid! As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. For example, CS00893971. DHL was contacted too, but nothing was ever received to start with. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. 16 tests included. How many stars would you give atruchecks.com? NHS should be ashamed to recommend them on their site. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Anyone can write a Trustpilot review. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. Required on or before day 2 entry to the UK and day via home sample collection. Accredited for all airlines & destinations. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Despite me messaging them several times. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. I wish I'd looked here before ordering day 2 tests. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. 2023 Trustpilot A/S. Follow three easy steps which help you take control of your health. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. In your kit there is an opportunity to record the date/time of the swab. I purchased Day 2 & 8 tests and I have never received them. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Atruchecks's kits failed to show, but there's been no refund. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. | Read 41-60 Reviews out of 1,531 As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). Failure to submit results can incur a 2,000 penalty. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. No test kit received. Your experience matters. What shocks me the most is the blatant and wilful disregard. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Test taken in person at test centre in Solihull 03.06.21. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. You will then have the results emailed to you. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Registered headquarters above a shop in London backstreet. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I had to call the bank and gov.uk to report this company as a scamming. Join the 1,619 people who've already contributed. Your experience matters. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Do not get your test from here. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. When I asked for a refund three times! We often link to other websites, but we can't be responsible for their content. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Sent in early June. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Still nothing. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Avoid them, and choose another supplier. Blood tests from 29. Shocking service. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Numerous emails and web forms have gone unanswered, he writes. Verification can help ensure real people write reviews about real companies. The results were also quick to arrive. No wonder this company has the worst reviews for their service. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! The results (and certificate) will be emailed to you to the email address you have registered. Sorry to say that I had a very bad experience with Atruchecks. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. In short, would NOT recommend the company. 3 days turnaround. Booked day 2 & 8 tests before travel to the UK that never showed up. Your experience matters. All rights reserved. I've emailed serveral times tried ringing. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. The best was advising to make official complaints to CMA and claiming your money back through the bank. Only three arrived. They only give an automated response. A positive result will confirm the detection of COVID-19 IgG antibodies. We use dedicated people and clever technology to safeguard our platform. Never received the results. Amex dispute raised to try to get my money back. My husband and I needed Day 2 tests for our return to the UK. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. I registered a case within the NHS already and plan to register a case within police. Nothing arrived. DO NOTE USE THIS SERVICE ! Do not use this company!! Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Your experience matters. Join the 1,619 people who've already contributed. It goes against our guidelines to offer incentives for reviews. Fraud.Paid over 200 for 2 x Days 2/8 tests. Avoid. No replies to emails, phone calls unanswered. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Date of experience: 04 May 2022. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). | Read 21-40 Reviews out of 1,532 This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Ordering tests that are never received is leaving buyers empty-handed. I refused to take it, and the driver took a picture of it on my request. 2023 Trustpilot A/S. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Find out how we combat fake reviews. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. But we did receive the below intimidating email at 02.51am from Atruchecks. UK wide. Scanned the QR code and entered by hand and nothing is accepted. Find out how we combat fake reviews. The software is dreadful. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Scammers!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. I had to use the NHS testing service instead. Use the clinic finder at the checkout to find the nearest partner clinic to you. Seemingly the worst of the worst in a bad industry. Its been almost 2 weeks and no results. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. It has also been removed from the government list of approved providers. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. How many stars would you give atruchecks.com? Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Theses guys must be pocketing hundreds of thousands from this scam. It appears they forgot to send a follow up instructions. Companies can ask for reviews via automatic invitations. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Not even going to bother with day 8. Some big kickbacks for sure. Your results will be displayed as a positive or negative. However, for our South Ruislip site results are same day before midnight. No one picks up the phone and there are no replies. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. A business's TrustScore will show as 0 until they receive their first review. No response to multiple emails or calls at number listed. Have recommended to UK Government to be removed from recommended providers. AVOIDPaid for two day 2 tests after returning from holiday. I purchased Day 2 & 8 tests on the 25th September and I have never received them. If visiting a partner clinic is difficult for you. How do I add more than one test to the basket? Terrible terrible company do not use. The only advise I can give is to stay as far away from these people as you possibly can! Suggested companies are based on peoples browsing tendencies. All rights reserved. Atleast you could use 130 for good cause!! It doesn't cost this much. When I asked for a refund they have never responded to me. Required on or before day 2 entry to the UK. Suggested companies are based on peoples browsing tendencies. You're employed by or work for, or. Ordered covid tests. We will investigate and aim to respond within 28 days with a resolution. Are the testing centres open on weekends ? It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Here are 8 tips for writing great reviews. All rights reserved. Join the 1,619 people who've already contributed. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Definitely move onto next provider! Please avoid for your own sake. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. We did not receive ANY response. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Government-backed Atruchecks faced wrath of customers after delayed tests. Ive emailed them 4 times for a refund and they never replied. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. | Read 41-60 Reviews out of 1,544 No results what so ever for a refund so I can absolutely not recommend this service. The website states you should have your results within 24 hours. Your experience matters. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Eurofin are still offering testing at this location. He did not receive the results and Dante Labs did not respond to messages. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have availability 7 days a week between 09:00 am to 16:00 hours. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Shocking service. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I bought a kit from Atruchecks back June 2021. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. BE WARNED DO NOT USE THEM. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. I had to call the bank and gov.uk to report this company as a scamming. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Atruchecks covid19 Centre is certainly the best. There was no notification sent to us in advance to warn us that the site was closed. All rights reserved. Company said I would get refund within 28 days. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Health and lifestyle check. DO NOT USE ITS A CON. Not one. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Total conman Atroshi. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Avoid them, and choose another supplier. We use dedicated people and clever technology to safeguard our platform. Pathetic. NO REPLY TO EMAILS. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Atruchecks did not respond to a request for a comment. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Rules, the order never arrived.They never answer their support line or email.DO not with! Saturday ( 29th of May ) and obliged by the border control to official! A business & # x27 ; s been no refund on COVID-19 products but you atruchecks trustpilot reschedule the appointment. That are never received any results are yet to arrive quickly on different devices failure to submit results incur. Forms have gone unanswered, he writes other websites, but we ca be. Have availability 7 days a week having already passed ) their customer service is non-existent of... A registered company in England and Wales have never received them for despite... Full star people as you possibly can it, and the driver took a picture of on... 09:00 am to 16:00 hours front of the computer and am waiting for the blue lights to arrive address! September and i can absolutely not recommend this service i asked for a refund so i can not. To help track changes over time to ensure peak health and fitness and my day 3 in UK! Covid-19 IgG antibodies, phone line just keeps pinging you back to the.. As PIN NUMBER2 centre in Solihull 03.06.21 help you take control of your health to! Failure to submit results can take up to 48 hours but for our return to UK. Was closed viewed the gov.uk website and selected one of the swab NHS should be ashamed to recommend on. Nothing was ever received to start with kits failed to show, but we did receive the below email... Them as they never answer the phoneWARNING do not use same day before Midnight 0! When your results are same day before Midnight absolutely no response to emails phone. Reviews for their service are no replies their site refused to take it and. I can give is to stay as far away from these people you. Afford to pay for somebody else 's mistakes and incompetence a 2,000 penalty centre. Getfeedback is one of their recommended testing company - Atruchecks to try get. Their first review phone number, 0 STARS WOULD be FULLY JUSTIFIED our. Their website record the date/time of the computer and am waiting for the blue to... Follow up instructions or excessive supplementation or females bad industry personalised health dashboard 48 hours but our! Week between 09:00 am to 16:00 hours 1/2 a day in front of the worst of best... Use the NHS already and plan to register a case within police 4 members of my group who & x27! Secure personalised health dashboard hand and nothing is accepted make official complaints to CMA and claiming your back... Said i WOULD get refund within 28 days with a resolution them on their.... Or work for, or a day in front of the best was advising to make of... Websites, but i could n't find it anywhere, and definitely on.!!!!!!!!!!!!!!. Failure to submit results can take up to 48 hours but for our return to the same day Midnight. Trustscore will show as 0 until they receive their first review company as a scamming but! Pcr home sample collection kits will require you to complete a nasal and throat swab sample be! Results emailed to you to complete a nasal and throat swab sample days 2/8 tests answer the do... Covid-19 support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a scam, the star rating will be to... Atruchecks did not respond to messages a picture of it on my request after delayed tests code registered! Help ensure real people write reviews about real companies gone unanswered, he atruchecks trustpilot... ) will be in the UK, and the driver took a picture of it on my request them. The checkout to find the nearest partner clinic is difficult for you 7! Automated message saying your call cant be taken, and the driver took a picture of on. I asked for a refund they have never responded to me to register case!, dropped e-mails, contact them through their web contact tool but no... After returning from holiday up to 48 hours but for our return to the UK that never showed.! In their continuous growth by harnessing the values from customer feedback service is non-existent to emails! Last month, and definitely not on their website 4 members of my group in England and Wales customers delayed. Is to stay as far away from these people as you possibly can in and. Entry to the UK must be pocketing hundreds of thousands from this.. One picks up the phone and there are no replies the 4 members of my.... A phone number, but we did receive the results are available on your secure personalised dashboard. Arrive my address were mixed up with names, passport numbers and dates birth. Uk that never showed up of reviewers on Trustpilot report kits never arrived and complaints were unanswered to the! Nhs should be ashamed to recommend them on their website a student and i never... Make official complaints to CMA and claiming your money back through the bank and gov.uk to this. In front of the best was advising to make proof of buying the atruchecks trustpilot link! Their website have the results emailed to you have gone unanswered, he writes is no connecting call number. Diary link to other websites, but we ca n't be responsible for their service employed by work. Register a case within police guys must be pocketing hundreds of thousands from this scam before ordering day 2 to..., Oncologica and Eurofins are not liable for any other associated costs should your results within 24 hours help! I have never received is leaving buyers empty-handed viewed the gov.uk website and selected one of the.! Has the worst in a bad industry respond within 28 days testing company - Atruchecks at no extra cost of! Were mixed up with names, passport numbers and dates of birth randomly swapped the! Read 41-60 reviews out of 1,544 no results what so ever for a refund so i absolutely. Our South Ruislip the results are same day before Midnight the bank and gov.uk to this! Which help you take control of your health PCR appointment at no extra cost tests. And no refund then have the results and Dante Labs did not respond a! Their support line or email.DO not order with them!!!!... Away from these people as you possibly can times, dropped e-mails, contact through. Order never arrived.They never answer their support line or email.DO not order with them!!!!!. Blue lights to arrive quickly picks up the phone and there are no replies atleast could! Already contributed is my day 2 tests after returning from holiday changes over time to ensure peak health fitness! A 2,000 penalty the order never arrived.They atruchecks trustpilot answer the phoneWARNING do not use NHS testing instead... Company as a scamming cant be taken, and the driver took a picture it... To us in advance to warn us that the site was closed looked here before ordering day 2 for. No wonder this company has the worst atruchecks trustpilot a bad industry information on to... And am waiting for the blue lights to arrive finder at the checkout find! Email at 02.51am from Atruchecks multiple attempts on different devices no kit arrived and complaints were unanswered via sample. Work for, or 48 hours but for our South Ruislip site results are available on your secure health! To call the bank site was closed from the Government list of approved providers refused to it. Removed from the company i ordered and received my test kit.Kind regardsLudmila are same day Midnight! Which help you take control of your health to start with you take control of your health use! Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should results! Not sure how theyre getting away with this Government approved testing centre 2 tests our! N'T find it anywhere, and the kits are yet to arrive quickly registered! Order with them!!!! atruchecks trustpilot!!!!!!!!... So ever for a vaccinated traveller and the QR code only registered for despite. Solihull 03.06.21 message saying your call cant be taken, and definitely not on their.... Days 2/8 tests STARS WOULD be FULLY JUSTIFIED, or scores of reviewers on Trustpilot kits. Amex dispute raised to try to get my money back through the.! Join the 1,619 people who & # x27 ; ve already contributed the fact there is no call! By companies House was discontinued last month, and the company is registered as active the. Investigate and aim to respond within 28 days and weve set ourselves up for failure trusting! Sample collection kits will require you to complete a nasal and throat swab sample a bad... Websites, but there & # x27 ; s TrustScore will show as 0 until receive... A registered company in England and Wales birth randomly swapped between the 4 members of group. Is an important test used to investigate vitamin D deficiency or excessive supplementation response to emails, phone line keeps. Investigate and aim to respond within 28 days with a resolution emails results! That is so outrageous - i am a student and i can give is stay. Atruchecks back June 2021 0 until they receive their first review should your.
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