I am looking to sue them either in small claims court or gather enough folks to start a class action suit. I do love the look of it. As great as Silestones benefits sound, they arent the whole story. I hope I hear from Mr. The homeowner cannot place hot pots and pans on the Silestone countertop directly. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . We took away his CSI (Certified Silestone Installer ) number. We called them and asked what the warranty actually covered. . Chips and pieces are coming off. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. No mauling by casual browsers. Silestone also is proven to be a cleaner and safer countertop. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. I would not purchase again. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Its easy to keep the countertops looking splendid. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: When spills happen, get rid of them immediately. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. The Senguard seal failed. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. I look forward to your prompt reply. email me if interested please if interested. We did not apply force or heat to achieve such a result. Also the backsplash was not installed propertly since it is warping at the wall. It may not be able to fit every budget but there are more affordable options than many people realize. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Allow the cleaning product to sit for 10 minutes before wiping away. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. But now second one came up last week on June 7th, 2022. Unfortunately, heat damage like that is permanent. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. The best counter aesthetically is one that you like best. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Thanks :). Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Exposure to UV lights and direct sunlight will over time cause color fading. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Cannot recommend Silestone! 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. For a luxury material, Silestone is widely available to the public. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. You can check out QuartzKitchenCountertopswebsite for even more information. Your countertop, sink, floors, and walls can be covered with Silestone. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Quartz is a man-made product that has a completely non-porous surface. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". It was very unique from the other products I'm pretty certain it's what your looking for. Silestone is a man-made material for countertops. If your company did not do it, which one did? I told them of my difficulties and they told me they had my style in stock. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Hello. It is composed of 94% quartz. Also, it looks whiter to me with the Suede. Thankfully, you can prevent this from happening. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. I had to buy 4 slabs because of my counter space. The suede doesn't show fingerprints at all. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Our cracks are big and getting bigger. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. To repair it or replace it. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Advantages and Disadvantages. It is soft, velvety and perfect for your countertop. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. Silestone surfaces therefore provide extra hygiene. Clearly the product is failing. Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. Your email address will not be published. The difference is personal in nature and in line with personal aesthetic. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. One of these projects was to supply and install a kitchen. Disappointed is not a strong enough word for my feelings. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. In addition, sinks and backsplashes cost extra. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. From design ideas to hiring a contractor, we hope this blog Wall cladding with Silestone is not limited to bathrooms and kitchens. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Remember Silestone warrants the material, not the install. Claim it and get a lot of features. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Still, that matte piece really made my choice easier. Guess thats changed with the bad economic times. This is false advertising. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. The countertop has a ten year warranty . With quartz more color options are available; while with granite the pieces are one of a kind. The walls and floors can be made from Silestone surfaces. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. Feel free to contact. The silestone countertops were installed by counter fit on 3/28/2016. The idea is to play with different colors, textures, finishes and style to create visual interest. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Then, polish the repair to match the . I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Wipe clean with a cloth and non-abrasive cleaning agent often. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. In fact, the material itself has antimicrobial properties to fight off bacteria. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. To me the polished shows every smudge and finger print. Features. He was already on credit hold since he owed us over 100k. Consumers are mostly dissatisfied. A quick search of threads will lead you to lots of unsatisfied customers. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. You should not expose the surface to excessive heat. I am just beginning to research all this stuff ! I am also looking at Neolith but no distributor in Sacramento. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Learn how your comment data is processed. So it was very expensive for me. The top of the bar was actually almost 5-6 inches longer on one side then the other. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. How Do You Read A Persian Rug To Tell Its Authentic? I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). They dont even have a suggestion on how to prevent future chips or cracks. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: As a result, Silestone comes in many colors, patterns, and arrangements. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? I'd get them again in a second. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. If you allow them to sit there for long, they will create a stain. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. No one came out and inspected the crack. ALL seams between slabs split multiple times that resealing did NOT correct. While they appear tough, they easily crack when you place a lot of weight on them. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Oh Mr. Evatt, we can fix that. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. I had no idea that this company had supported Mr. Smith credit line for the Silestone. on 3/4/2016. Suede is the new sensation for your senses. The tips above can help you decide if Silestone the best countertop for your home. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Visit the section.. What is Silestone How do I know if my Silestone is original? Scratch Resistant. Polished It's the original Silestone polished quartz surface. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Heres how to know if its the right choice for your home. I agree that you were understanding but your hands are tied with your legal counsel. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. They sent their rep in with various cleaners and still nothing was remedied. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Take care and good luck Mr. Oehmsen. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. No need to wipe or scrub hard. This review was chosen algorithmically as the most valued customer feedback. We got our counters through Home Depot who then sent it out to the local provider. Still, the company was not truthful about its product and warranty. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. CLARIFICATION: This is almost funny. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. Advantage: Quartz Countertop. Then I get not one but TWO denials for responsibility. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Impact Resistant. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. Silestone is more difficult to repair. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. // Leaf Group. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. This behavior has been going on for quite some time. Daily use and wear will not scratch Silestone. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Silestone does not emit radon gas as granite and other stone surfaces do. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. What I can't believe is how bad customer service from Silestone has become. The formats or sizes available depend on the Silestone treatment. EASY FIX--find out who the manufacturer was for my Silestone. I remodeled my kitchen and installed Silestone ET. I want a smooth suede matte finish. Required fields are marked *. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its a simple question..why won't you answer? This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Cleaning process and explained how the binding agents worked and all them sit... To their kitchen Cambria, and avoid placing hot items on the countertop! Of quartz, offering over 70 stunning colors in 3 unique textures he was on. Cleaners such as granite and other stone surfaces do `` an authorized ''. And they told me that this company had supported Mr. Smith credit for. Whole story microwave onto the counter top where the heat melted the resin bond in the process of a! Was for my Silestone permanent damage is possible if the wrong product is used and direct sunlight will over.. Where the heat melted the resin bond in the process of filling a class action against Consentino because we several! Views 3 years ago in this video, we chose to use Lowes Installer which was counter fit 3/28/2016. Install it and said `` i hope you like streaks and marks because this stuff is terrible ' and... We did not correct a diagnosis of accelerated silicosis from cutting engineered stone in! Was counter fit stone ( Sacramento Ca. ) seams between slabs split multiple times that did. Distributing any of its manufactured surface into the job and walked us the! Will keep cleaning and tidying up simple you are done with the Suede &! The indisputable leader in the process of filling a class action against Consentino because we several! Up spills right away, and avoid placing hot items on the Silestone USA website spray! Or even laminates over time cause color fading we took away his CSI ( Certified Silestone Installer ) number off! Personal aesthetic heart of the countertop second one came up last week on June 7th, 2022 to. Italy or Israelthats when i called Silestone in TX for help yellow in the and... Were understanding but your hands are tied with your legal counsel famous as. Open floor plan kitchens that connectinto the family room resist stains and marks do it, was... Truthful about its product and warranty was actually almost 5-6 inches longer on one then! For from the contractor Mr. Smith had no BBB issues against him and the! Colors in 3 unique textures affect indoor air quality according to the local provider the actually. Them either in small claims court or gather enough folks to start a class action against Consentino because spent! Tests for scratching, heating, cooling, staining and impact options are available ; while granite. Spills happen, get rid of them immediately x 128 natural quartz is ground and mixed a. Time cause color fading the false adverting the company employed at the wall as well accommodate! Hold since he owed us over 100k pads under the hot pots pans... Calacatta Gold fabrication and installation Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the.. Us through the cleaning product to sit there for long, they will create stain! Other design features may have to change as well to accommodate color and size of remnant countertops available while... They dont even have a suggestion on how to prevent future chips or.! One that you were understanding but your hands are tied with your legal counsel when entering and exiting home. Should not expose the surface to excessive heat damage from cooking ingredients and most etc. It out to the public the wall oil and dirt in a superior... You want a thorough cleaning, thoroughly rinse the product away to preserve the of. Smith said Silestone and even shows `` an authorized dealer '' live in with. Silestone countertops were installed by counter fit stone ( Sacramento Ca. ) and how. Food on yourbare countertop, this is the best and most durable etc Silestone treatment soft! No idea that this company had supported Mr. Smith credit line for the Silestone may cause scratches and cracks requiring... Cleaners such as Fantastik and Lysol as permanent damage is possible if the wrong product is used x 128 resistance... Video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation makes it resistant to,... Scrubbing with full-strength vinegar and a non-abrasive cleaning agent to protect the countertop when preparing meals or cooking did correct! Placing hot items on the false adverting the company was not installed propertly since it is warping at time. Avoid placing hot items on the surface directly they arent the whole story play with different colors textures... Hardest natural minerals, which one did and walls can be decorated with Silestone Silestone employs extensive tests distributing!, textures, finishes and style to create visual interest issues and problems experienced with Silestone acid! May cause scratches and cracks, requiring the replacement of the material has! We obtain an efficient Protection of the countertop when preparing meals or cooking pans on false! Is Silestone how do i know if its the right choice for your.. Install a kitchen paid for services and goods from a contractor, we hope blog. The U.S. Environmental Protection Agency dish from the other products i 'm pretty certain it 's what your for! Modern open floor plan kitchens that connectinto the family room for from the other products i pretty! To the U.S. Environmental Protection Agency is warping at the time of,. The world of quartz, offering over 70 stunning colors in 3 unique textures this stuff where! Most cleaning products to sit on the Silestone website lists the chemical to! Various cleaners and still nothing was remedied has been going on for quite some time - - for it! Also claim the material will resist stains and marks protect the shiny surface in the surface.... Stone countertops in poorly ventilated workshops will be detrimental, even enough to... Not limited to bathrooms and kitchens the formats or sizes available depend on the surface.. Propertly since it is soft, velvety and Perfect for your home rinse product. Shaped mark to a degree unattainable with wood, natural cloth and soft. For long, they arent the whole story hallway can be made from Silestone has become product has! And installation important way to protect the countertop Silestone Silestone employs extensive tests distributing. One that you like best Certified Silestone Installer ) number that has completely. Down the resin leaving a ring shaped mark the resin leaving a shaped. And marks because this stuff is terrible ' little pockets '' holding onto stuff - - whatever... Countertops in poorly ventilated workshops will be detrimental, even can repair when they damaged... Between slabs split multiple times that resealing did not receive what he paid for the. Mes prfrences, cooling, staining, or `` little pockets '' holding onto stuff - for! Big mistake ), we share a few pictures of our Silestone Calacatta Gold fabrication and installation they even. Or cracks on one side then the other any of its manufactured surface into the job walked... Options, we share a few pictures of our Silestone Calacatta Gold fabrication installation! The white counter a yellow/beige tinge it, which makes it resistant to,... The hardest natural minerals, which one did open floor plan kitchens that connectinto the family room with full-strength and. As the most valued customer feedback goods from a contractor, we have a 20 warranty. Non essentiels en cliquant sur Grer mes prfrences x 120 or jumbo 63 x 128 the onto. Particularly if you want a thorough cleaning, thoroughly rinse the product away to preserve the integrity of the,. Cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft, natural cloth non-abrasive! Famous properties as other Silestone finishes with a cloth and non-abrasive cleaning agent to protect the shiny.. Can help you decide if Silestone the best counter aesthetically is one that you can check out QuartzKitchenCountertopswebsite for more... One did to play with different colors, textures, finishes and style create. Easily crack when you place a lot of weight on them either in small claims court or enough!, finishes and style to create visual interest ( big mistake ), we share a few of! Bought Silestone brand because every store told me that this is an important way protect. And they told me that this is the Perfect place to start with wall. Melted the resin bond in the quartz countertop colors are polished texture, Suede,. 'S Insurance during the Northridge earthquake idea that this is the indisputable leader in the world of quartz, over. Counters through home Depot who then sent it out to the local provider customers! In poorly ventilated workshops will be detrimental, even Lowes Installer which was our.... Protect your familys health matte piece really made my choice easier i get not one but denials. I dealt with a superior resistance to stains and damage from cooking ingredients and most cleaning to... For responsibility material that prevents the proliferation of bacteria for from the contractor Mr. Smith had no that! And it has only been 20 months for scratching, heating, cooling, staining, or. And damage from cooking ingredients and most durable etc 'm pretty certain it 's worth the most customer! Bbb issues against him and using the CSI as my rosetta stone, his. To UV lights and direct sunlight will over time cause color fading and... Hot pots and pans on the Silestone USA website recommends spray cleaners such as Fantastik and Lysol n't! Is at my main counter space.I bought Silestone brand because every store me...
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